Returns & Exchanges

At Chef Preserve, we stand behind the quality of our artisanal preserves and pantry staples. If your order arrives damaged or if you are unsatisfied with your culinary experience, we offer a hassle-free return or replacement within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of receipt with your order number and a brief explanation of the issue.

• 2.
  Submit Quality Documentation

  For damaged or spoiled items, please provide clear photographs of the product and packaging to help us improve our quality control.

• 3.
  Prepare the Package

  If a return is required, ensure the items are securely packed in their original shipping box to prevent further damage during transit.

• 4.
  Receive Refund or Replacement

  Once your request is validated, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost.